We aim to despatch all orders within 3 working days using our preferred network of couriers.
Should you receive an item which has been damaged please contact us immediately so that we can organise a remedy. In most cases we will request that you return the item, upon receipt we would generally send a replacement and/or refund the amount paid for the item.
International orders can take slightly longer due to customs, please allow an additional 3 days before contacting us once the item is despatched. If you would like to order a large quality of items please contact us, we'll do our best to help and provide a competative price for postage.
The Dolls House Store is one of the fastest growing independent retailers, with a head office based in Kettering and a growing dollshouse franchise network. Our Kettering base serves a wide area of the East Midlands and Home Counties and customers regularly come from the surrounding areas to exchange ideas and purchase new items for their collection of dolls and doll houses.
If you'd like to come and visit us and see the range of products first hand you can come to our store: 4 Market Street Mews, Market Street, Kettering, Northamptonshire NN16 0AH. We are open Monday - Saturday, 9am - 5pm.
